Refund Policy
Thank you for shopping with Aura India Store! We strive to ensure that you are completely satisfied with your purchase. If you need a refund, please review our policy below:
1. Refund Eligibility
1.1. Refund Period: You are eligible for a refund if you return the item(s) within 7 days from the date of delivery.
1.2. Condition of Items: To be eligible for a refund, items must be returned in their original condition, including being unused, unwashed, and with all original tags, packaging, and labels intact. Items that have been worn, washed, or altered are not eligible for a refund.
1.3. Non-Refundable Items: Certain items are non-refundable. These may include final sale items, custom-made products, and any items marked as non-refundable at the time of purchase.
2. Refund Process
2.1. Initiate a Refund: To request a refund, please contact us at support@auraindiastore.com or call us at 9999151596 or 9999199219. Provide your order number, the item(s) you wish to return, and the reason for the return.
2.2. Return Authorization: Once your request is processed, you will receive a Return Authorization (RA) number and instructions on how to return the item. Please include the RA number with your return package.
2.3. Return Packaging: Pack the item(s) securely in their original packaging, if possible, to prevent damage during transit. Ensure that the RA number is clearly visible on the return package.
3. Shipping Costs
3.1. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.
3.2. Return Address: Please send the returned item(s) to:
Aura India Store
2A/132 Geeta Colony
Delhi, India
4. Refund Processing
4.1. Inspection and Processing Time: Once we receive and inspect the returned item(s), we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
4.2. Refund Amount: Shipping and handling fees are non-refundable. The cost of return shipping will be deducted from your refund if the return is not due to an error on our part.
4.3. Refund Method: Refunds will be credited to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
5. Damaged or Incorrect Items
5.1. Report Issues: If you receive a damaged or incorrect item, please contact us immediately at support@auraindiastore.com or call us at 9999151596 or 9999199219.
5.2. Resolution: We will arrange for a replacement or issue a full refund based on your preference and the availability of the product. Return shipping for damaged or incorrect items will be covered by us.
6. Contact Us
For any questions or assistance regarding refunds, please contact us:
Email: support@auraindiastore.com
Contact Numbers: 9999151596, 9999199219
Store Address:
Aura India Store
2A/132 Geeta Colony
Delhi, India