Shipping Policy for Aura India Store (A Division of Balaji Enterprises)
Effective Date: [19-9-24]
At Aura India Store, a division of Balaji Enterprises, we strive to offer a smooth and efficient shopping experience. Our Shipping Policy outlines the terms and conditions regarding the shipment of your orders from our website.
1. Shipping Partners
We are partnered with Shiprocket, a trusted logistics service, to ensure safe and timely delivery of your orders across India.
2. Delivery Time
We aim to deliver all orders within 3-4 business days from the date of dispatch, depending on the delivery location. Please note that:
- Processing Time: Orders are usually processed within 24-48 hours after confirmation.
- Shipping Time: Once dispatched, your order will typically reach you within 3-4 business days. Delivery times may vary depending on your location and unforeseen delays from our courier partners.
3. Shipping Charges
We offer Pan-India delivery with competitive shipping rates, which will be calculated and displayed at checkout based on your location and the weight of the package.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor the status of your delivery through our shipping partner, Shiprocket.
5. Shipping Locations
We currently ship all over India. If you reside outside our delivery zones or experience any difficulties with shipping, please contact our customer support for assistance.
6. Failed Deliveries or Incorrect Address
Please ensure that the shipping address and contact details you provide are accurate and complete. In case of a failed delivery due to an incorrect address, incomplete information, or absence of the recipient, additional charges may apply for redelivery.
7. Damaged or Lost Packages
While we take great care in packaging your order, in the rare case that your package is lost or arrives damaged:
- Damaged Goods: If your package arrives in a damaged condition, please contact our customer service within 48 hours of receiving the package with photos of the damage for a prompt resolution.
- Lost Orders: If your order is lost in transit, we will take necessary steps to investigate the issue and provide you with a replacement or refund.
8. Contact Us
For any questions, issues, or assistance with shipping, please reach out to our customer service:
Balaji Enterprises (Aura India Store)
2A/132, Geeta Colony, Delhi – 110031, India
Phone: 9999151596, 9999199219
Email: admin@auraindiastore.com